Policies

Reservations

Reservations are subject to vehicle and driver availability. Please confirm passenger counts, luggage, pick-up details, and special requirements when booking.

Changes and cancellations

Contact us as soon as possible to change or cancel a reservation. Applicable charges should be confirmed before booking.

Passenger safety

Passengers must follow applicable laws, use required child restraints, respect the vehicle and driver, and disclose accessibility needs in advance.

Cleaning and damage

The booking customer may be responsible for exceptional cleaning or damage caused during service.